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Room Refresh has a 10-day return policy. Should a product you purchased from our online store not meet your expectations, please contact Room Refresh at hello@roomrefresh.com to initiate a return within 10 days of delivery. Returned items must be in their original condition with no signs of use and in their original packaging in order to be accepted. Returns are subject to a 25% restocking fee. Customers will be responsible for shipping costs to return items.
What if my order arrives damaged or defective?
If you receive a damaged or defective item, please contact Room Refresh at hello@roomrefresh.com. Claims must be submitted within 10 days of delivery. To provide a resolution, customer claims must be submitted with supporting documentation and photos in order to initiate and process a claim. We may require the original item to be returned. If the claim is approved, either a replacement will be sent to you at no extra charge to you or we will process a refund.
